OUR FRESH PRODUCE:
We deliver high quality fresh produce to all destinations across the world. Currently we accept orders from distributors, import agents / traders, wholesalers, supermarkets, retailers and individual customers.
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Prices for our various produce have several determinants e.g. season, varieties, and market supply & demand forces. Prices are confirmed at the point of placing your order.
PLACING YOUR ORDER:
New customers need to contact us by telephone or email. Once we have your company details, we will send you the prices FOB Nairobi and/ or C&F destination port /airport of your preference in USD or EUR.
After we receive your complete order, we will prepare and send you a proforma invoice (PI), which indicates the volume that will be shipped, date of delivery and all the costs that are involved.
PROFORMA INVOICE (PFI):
(i) Quotations & Proforma Invoices are automatically issued in US Dollars. Can be issued in EURO upon prior request.
(ii) Quotations & Proforma Invoices are valid for 3 days from the date indicated on them; after that time has elapsed the fresh produce quote should be re-requested and re-quoted.
We accept the following instruments of payment:
A) LETTER OF CREDIT (LC).
(i) All charges in execution of the L/C both on the buyers side and the seller’s side to be levied on the buyer’s side.
(ii) All tests / certification/ inspection costs to be levied on the buyer’s side.
(iii) Any other additional charges to be levied on the buyer’s side.
B) TELEGRAPHIC TRANSFER (T/T).
(i) We kindly ask clients to wire the prepaid amount to our bank accounts as indicated on the proforma invoice and send us a copy of the offial TT swift document issued by their bank.
(ii) Clients are encouraged to open an account with us for frequent shipments. We send an account statement fortnightly or depending with client’s choice.
LOGISTICS AND OPERATIONS:
Once we receive your order confirmation, we will proceed with a reservation with the shipping agent and immediately start processing your order as requested.
Fresh produce is delivered to the shipping agent’s cold stores in cooler trucks and is inspected by a phytosanitary officer and a PHYTO certificate is issued and attached to the shipment.
Our agent does the rest of clearing with customs.
We will email copies of shipment documents to the client within 3 hours of handing over the cargo to the shipping agent. The hard copies will accompany your cargo, please collect them from your clearing agent.
We will then send you periodical shipment tracking updates until you receive your cargo. We will send all the documents you require to clear the fresh produce from customs.
In case you need any special documents or additional paper work, we will arrange these and advice you as well.
If you are not satisfied with the shipment for any reason, you have to report it to us immediately after receiving the shipment. Claims must be reported by Telephone AND Email.
All claims will be subject to verification upon which a mutually agreed solution will be arrived at with the client.
We are confident of delivering an excellent quality fresh produce, gaining your satisfaction and long term trust.
In the event that an order is cancelled, the client will be responsible for all the costs incurred by the seller up to the point of cancellation.